Refund policy

We want you to be happy with every piece you get from John & Mary Copper. If something isn't right, here's how returns and refunds work.

You have 30 days

You can ask for a return at any time within 30 days of the day your order reaches you.

Our 30-day guarantee

Wear it for 30 days. If you don't love it, send it back for a full refund. Please include your receipt, invoice or another proof of purchase.

How to send something back

1. Email us at info@johnandmarycopper.com to ask for a return. Your order number helps us find it quickly.
2. If we approve your return, we'll send you instructions explaining how to ship it and where it should go.
3. If you're returning something because you changed your mind, you'll need to download and print the return label yourself.

Please always ask us first, because anything sent back without a return request can't be accepted.

Return postage and fees

• Faulty, or damaged by the carrier: you pay nothing to send it back.
• Ordered the wrong item, it doesn't suit you, or you no longer want it: the cost of return shipping is yours.
• Restocking fees: we never charge one.

Damaged, faulty or wrong items

Please check your order as soon as it arrives. If anything is faulty or damaged, or it isn't what you ordered, let us know right away. We'll look into it and send you a replacement at no cost to you.

Getting your money back

When your return reaches us, we'll inspect it and then tell you whether your refund has been approved. Once it is, the refund goes back automatically to the payment method you originally used, within 14 days.

Questions about a return?

Write to us whenever you like at info@johnandmarycopper.com. You can also find our hours on the contact page.